Your privacy and enquiry information

Information we collect

When you submit an enquiry through our contact form, we collect the details you choose to provide: your name, organization, phone number, email address, product category, quantity or delivery location, message, and any institutional requirement list you upload. We only collect what you provide yourself.

How we use your information

We use your information solely to respond to your enquiry, prepare a quotation, arrange supply or repair support, and follow up about your request. We do not sell or rent your personal information to anyone.

How your enquiry is processed

Uploaded requirement lists are checked by Cloudmersive for malware and unsafe content before Resend delivers the enquiry and any approved attachment to our business email. These providers process the submission only to perform those services. If you contact us by phone or WhatsApp, those conversations are handled directly by our team.

Data retention

We keep enquiry details only as long as needed to serve your request and maintain ordinary business records. You can ask us to delete your enquiry information at any time.

Cookies and analytics

This website does not use advertising cookies. We may use basic, privacy-friendly analytics to understand visits, popular pages and general website performance. If enabled, this analytics setup is used only to measure site traffic and improve the website experience, not to build advertising profiles.

Your choices

You can request access to, correction of, or deletion of the information you have shared with us. To make a request, contact us using the details below.

Contact us

Scientific Laboratory Chemicals & Equipments
Bansal Complex, Opposite Shikshadeep, College Rd, Biratnagar 56613, Nepal
Phone: +977 981-0443648
WhatsApp: Message us
Email: [email protected]

This page is provided for general information about how we handle enquiry data and is not legal advice.